Terms of service

Last updated: September 19, 2026

These terms apply to purchases from NEX3D LLC, doing business as NEX3D USA, at us.nex3d.com. Contact orders@nex3d.com if you need help before ordering.

Ordering and payment

You must have authority to use the payment method provided and provide accurate contact, billing and delivery details. Prices are in US dollars. Applicable taxes and shipping charges appear at checkout. Product options, compatibility, included accessories and availability should be checked before purchase.

An order acknowledgement confirms receipt of your order. We may contact you about an availability issue, a material pricing or description error, or information needed to process the order. We will not substitute a materially different product or charge a higher price without your agreement. If we cannot fulfill an order, we will notify you and refund amounts collected for the cancelled items.

Order verification and fraud prevention

To protect customers and our business, we may review unusual orders and ask you to confirm reasonable order or address details before fulfillment. We may decline or cancel an order when payment cannot be verified, information is materially inconsistent, or there is a reasonable indication of unauthorized use or fraud. Any collected payment for an unfulfilled cancelled order will be returned to the original payment method, subject to payment-provider processing and applicable law.

We will never ask you to email your password, full payment-card number or security code. Contact us directly through the published support address if a request seems suspicious. Changing a delivery address may require verification and may not be possible after dispatch.

Shipping, delays and cancellations

See our shipping policy for delivery areas, rates and estimates. Contact us promptly to request a change or cancellation. We will help where fulfillment has not progressed too far; a cancellation request is not a confirmation that shipment has stopped. If shipped, the return process applies.

If we learn that we cannot ship within the promised time, we will notify you of the delay and provide the options required by law, including agreeing to a revised shipping date or cancelling for a refund. We do not treat silence as consent when affirmative consent is required.

Returns, problems and warranties

Our return and refund policy explains the 30-day unopened return process and how to report damaged, incorrect or faulty goods. Return the same item supplied, with matching serial numbers where applicable. Please obtain instructions and the correct return address before sending a parcel.

Manufacturer warranty coverage depends on the product and manufacturer terms. We can help identify the applicable support route. Nothing in these terms removes non-excludable consumer rights or replaces remedies required by applicable law.

Safe use and compatibility

Follow the manufacturer’s instructions, safety warnings and material-handling requirements. Confirm compatibility of printers, parts and materials before use. Product images illustrate products; available options and included items are described on the relevant product page. Contact us about an unclear specification before ordering.

Website use and information

Do not misuse the website, attempt unauthorized access, interfere with checkout or submit false information. Product and website content may change as we correct errors or update the catalogue. Changes to these terms apply prospectively and do not retroactively remove rights relating to an existing order.

Privacy and support

Our privacy policy explains how personal information is handled. For order or policy questions, email orders@nex3d.com with your order number where applicable. Business mailing address: NEX3D LLC, 423 Tyee Drive, #10505, Point Roberts, WA 98281, United States. This is not a walk-in location or automatic return address.