Warranty, Returns & Exchanges

Unopened returns

You may request a return for an unopened product within 30 days of delivery. Email orders@nex3d.com with your US order number, product and reason for return. Wait for return instructions and the correct return address before shipping.

Read the return policy for complete instructions.

Damaged, incorrect or faulty products

Contact us with your order number, a description of the issue and photos where helpful. We will help determine the next step.

Manufacturer warranty

Warranty coverage depends on the product and manufacturer terms. Contact us with your order number, model and serial number so we can help you find the applicable support process. Consumables, wear and accidental damage may be treated differently under the manufacturer’s terms.

Exchanges

Contact us before returning an item for an exchange so we can confirm the available options.