Refund policy

30-day unopened returns

You may request a return for an unopened item within 30 days of delivery. Please keep the product unused and in its original sealed packaging, with all included accessories and proof of purchase.

How to request a return

Email orders@nex3d.com with your US order number, the item you want to return and the reason. Contact us before sending anything back. We will provide return instructions and the correct return address, and confirm shipping arrangements before you return the item.

Return shipping and fees

For an eligible unopened return because you changed your mind or ordered the wrong item, you are responsible for the return postage and arranging the return label. There is no restocking fee. Please use a tracked shipping service and pack the item securely.

If we sent an incorrect item or your item arrived damaged, NEX3D covers the necessary return shipping. Contact us first so we can provide the appropriate prepaid label or shipping instructions. We will confirm the return arrangements for a faulty item after reviewing the issue, without limiting your legal rights.

Return verification

Please return the same item supplied in your order, with matching serial numbers where applicable, original packaging and all included components. We inspect returns to verify identity, completeness and condition. Substituted items, empty packages, altered serial numbers and items damaged through misuse do not qualify under the unopened-return policy. If there is a concern, we will explain the findings and the available next steps.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Damaged, incorrect or faulty items

Please contact us as soon as you notice an issue, including your order number, a description and photos where helpful. We will help arrange the appropriate next step. Product faults may also be covered by the applicable manufacturer warranty.

Exchanges and opened products

We do not offer routine direct exchanges. Request an eligible return and place a new order for the item you want. The standard 30-day return window applies to unopened products; contact us about opened or faulty items so we can assess the issue and any applicable warranty or legal remedy.

Your rights

These return conditions do not limit rights that cannot be excluded under applicable consumer law. Please contact us first if something is wrong so we can help resolve it.